Refund & Cancellation Policy — XPERIAUM

Last updated: September 7, 2026

This policy applies to all orders placed with XPERIAUM, operated by Shivanand Venkatesh Kamat as a sole proprietorship based in Bengaluru, India. It covers both our custom song services and Aumkara personalised devotional blessing reels.

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1. Custom Songs & Heirloom Music

• Before lyrics are locked: Cancel at any time before you approve ("lock") the final lyrics and receive a full refund.
• After lyrics are locked: Once lyrics are locked and audio production has begun, the order is final and non-refundable, as production work and generation costs have been committed. You still receive all revision rounds included in your tier.

2. Aumkara Blessing Reels

• Before production begins: Cancel at any time before we begin generating your reel and receive a full refund.
• After delivery: Once your reel has been delivered, the order is final and non-refundable.
• If we cannot use your photo: If your photograph does not meet our technical requirements and you are unable to send a replacement, we will issue a full refund.
• If you do not complete verification: If you do not send the verification selfie described in our Terms of Service, we will not begin production and will issue a full refund.
• If we decline your order: If we decline an order for any reason set out in our Terms of Service, we will issue a full refund.

3. How to Request a Cancellation or Refund

Message us on WhatsApp at the number listed on our website, or email [email protected], quoting your order reference. Please contact us as soon as possible — refunds are easiest before production begins.

4. Refund Timelines

Approved refunds are initiated within 2 business days of our confirming the cancellation.

Once initiated, funds are typically credited back to your original payment method within 5–7 business days. The exact time depends on your bank or payment provider and is outside our control.

We will confirm by WhatsApp or email when a refund has been initiated, and share the reference number where one is available.

5. Partial Refunds

We do not offer partial refunds for delivered work. If you are unhappy with a delivered reel or song, please tell us — we would much rather correct it within your included revisions than leave you dissatisfied.

6. Contact

For any question about this policy, email [email protected] or message us on WhatsApp.

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